The Sun Media House
We find where your business loses customers. Then we fix it.
We map your customer journey from first click to repeat purchase, find the leaks costing you revenue, and plug them with the right website and automation. Strategy first, then the build.
Free · 30 minutes · No pitch, just a clear look at where you’re losing customers.
Rated 5 stars by the business owners we work with
Trusted by growing businesses and organizations
You’re working hard. Customers are still slipping through.
1Leads go cold before you reply
Most people buy from whoever answers first. If a form sits in your inbox overnight, that sale walks next door.
2Your website looks fine but doesn’t sell
Visitors show up, look around, and leave. No clear next step, no reason to trust you, no way to capture them.
3Customers buy once and disappear
No follow-up, no review request, no reason to come back. Your best future revenue is sitting in your past customer list.
4You don’t know what’s actually broken
You’ve tried ads, a new site, a new tool. Without seeing the whole journey, every fix is a guess.
These aren’t separate problems. They’re leaks in one customer journey, and that’s where we start.
Diagnose. Build. Grow.
Most agencies sell you a website or a tool and hope it helps. We start by understanding how customers actually find, choose and stay with you. Then we build only what moves the numbers.
Diagnose
ConsultingWe map your customer journey across five stages: Attract, Capture, Nurture, Convert, and Retain. You get a clear picture of where leads and customers are leaking, and a prioritized plan to fix it.
Build
Websites + AutomationWe implement the plan: a website that turns visitors into leads, and automations that reply instantly, follow up consistently, and bring customers back.
Grow
Ongoing advisoryWe track what’s working, fix what isn’t, and keep improving the journey as your business grows.
Two tools. One goal: more customers who stay.
Marketing Automation
Never lose a lead to a slow reply again. Every call, form and message gets an instant response, followed by email and SMS that keep you top of mind until they’re ready to buy.
- Speed-to-lead replies, 24/7
- Follow-up sequences by email and SMS
- Booking, reminders and review requests
- CRM and pipeline setup
- Past-customer reactivation
Websites
A website built to convert, not just to look good. Clear messaging, a fast and accessible build, and a next step on every page, so visitors become leads.
- Conversion-focused design and copy
- Branding and logo design
- Accessibility and speed improvements
- SEO foundations
- Care plans and ongoing support
Not sure which you need? That’s what the strategy call is for.
Don’t take our word for it
“Sun Media has been my website company for the past three years, and I couldn’t be more pleased with their professionalism and consistency. They’ve helped me keep my site updated, polished, and aligned with my brand as my business has grown. Communication is clear, turnaround times are solid, and they genuinely care about delivering quality work.”Tanisha Taylor · Google review
“They took time to understand my vision, offered thoughtful suggestions, and turned ideas into a site that is both visually appealing and user-friendly. Their professionalism, creativity, and attention to detail truly set them apart.”Martin Freeman · Google review
“I was impressed by his initiative; he took the time to research my industry and used those insights to build a fantastic site. He offered great guidance throughout the process and delivered a top-tier result. Highly recommended!”Weezer Stein · Google review
Start where it makes sense for you
Customer Journey Audit
- Best for
- Businesses that know something’s off but not what
- What you get
- A map of your customer journey, the top leaks ranked by revenue impact, and a step-by-step roadmap
- Timeline
- 2–3 weeks
Implementation
- Best for
- Businesses ready to fix the leaks
- What you get
- The website and automations from your roadmap, built, tested and launched
- Timeline
- Varies by scope
Growth Advisory
- Best for
- Businesses that want a partner, not a one-off project
- What you get
- Monthly reporting, ongoing optimization, and a strategy session each month
- Timeline
- Month to month
Your audit fee is credited toward implementation if you hire us to build.
Questions we hear a lot
Do I need a new website or automation first?
That’s exactly what the audit answers. Sometimes the website is the leak; sometimes it’s what happens after someone fills out a form. We fix the biggest leak first.
What does it cost?
The Customer Journey Audit starts at $999. Implementation is quoted after the audit, based on what your roadmap needs. No surprises.
What tools do you use?
We work with the tools that fit your business. If you already have a CRM, we’ll make it work harder before suggesting anything new.
How long until I see results?
Speed-to-lead and follow-up automations usually go live within 1–2 weeks. A new website typically takes 4 weeks.
What kind of businesses do you work with?
Service businesses, coaches, startups and local organizations that rely on leads and repeat customers.
Do you work with businesses outside Raleigh?
Yes. We’re based in Raleigh, NC, and work with clients anywhere over Zoom.
Stop losing customers you already earned
Book a free strategy call. We’ll talk through how customers find you today, point out where they’re likely slipping away, and tell you honestly whether we can help.
Find My Customer LeaksPrefer to talk now? Call 984.768.8455